RIGHT OF WITHDRAWAL

The right of withdrawal generally applies, but does not apply (Section 18 (1) Z 1 and Z 11 FAGG) in the following cases:

1. a) after complete performance of the service.

If the consumer is obliged to make a payment, the right of withdrawal lapses only if:

the entrepreneur has begun performance of the contract with the consumer’s prior express consent, and the consumer has confirmed before the start of performance that they acknowledge losing their right of withdrawal once performance has begun.

1. b) in the case of digital content not delivered on a physical data carrier (e.g. downloads), if the entrepreneur has begun performance of the contract.

If the consumer is obliged to make a payment, the right of withdrawal lapses only if:

the consumer has expressly consented to the commencement of performance before the expiry of the withdrawal period, and the consumer has confirmed that they acknowledge losing their right of withdrawal by the premature commencement of performance, and the entrepreneur has provided the consumer with a confirmation pursuant to Section 7 (3) FAGG.

The following special provision applies to the supply of digital content via the online shop (Section 18 (1) Z 11 FAGG):

The right of withdrawal generally applies, but does not apply to digital content not delivered on a physical data carrier (e.g. downloads) if the entrepreneur has begun performance of the contract. Performance begins immediately upon purchase.

There is no performance period for digital content. Therefore, if the consumer agrees to immediate performance (before the expiry of the withdrawal period), the right of withdrawal lapses immediately (and not only after complete performance). As a result, no proportional cost obligation can arise in this case.

By purchasing the product, you expressly agree to this special provision and acknowledge that you lose your right of withdrawal by the premature commencement of performance of the contract.